FAQ | BUY BUD NOW
ORDERING QUESTIONS
As of last count, there are at least 25 mail order marijuana sites operating in Canada. Some of these sites have been shipping marijuana in the mail since the early 1990’s and to date, as far as we know there has never been a person charged for receiving weed in the mail.
With that said, there is still some minor risk that your package may be confiscated by Canada Post. In our experience we have seen only 0.1% (that’s one in a thousand) packages being held by Canada Post. If this happens to you, you will get a letter telling you you can go pick it up if you want (which you should not do unless you have a medical marijuana user’s license to show them.) If you are the one in a thousand this happens to, we will replace your order free of charge one time per customer.
PAYMENT QUESTIONS
Since our checkout system has changed so that you are required to pay for your order at checkout, if you do not submit an EMT payment you will lose your order, it does not stay on hold and all items in your order/cart will be lost.
We suggest you do use your real name. If you are not there to accept the delivery, you will be left a Canada Post “For Pick Up” slip and be asked to pick it up at a nearby post office. If your identification doesn’t match the name on the parcel, you won’t be able to pick it up.
At this time all payments are made via Interac E-transfer. Our checkout system allows for the payment and checkout flow to happen seamlessly so you can pay immediately. Please note that you if you do not complete your order during checkout your order does not go on hold and your order is cancelled. We do not allow inventory to be held until you send your EMT anymore. You will lose your order items if you do not complete your checkout.
SHIPPING QUESTIONS
We generally use Canada Post for orders. We do however will use other options when Canada Post is on strike, and we have raised our limit and flat rate fees to reflect the uprise in cost that couriers and Canada Post have added over the years.
Shipping fees are $25 flat for orders under $250. For orders over $250 shipping is paid for by us. Orders are shipped by Xpresspost and a tracking number will be emailed after your order ships. You will receive based on the shipping companies current status. You must be patient in times that Canada Post is on strike and if you live in a remote area of Canada. We do not guarantee shipping times.
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will replace your order free of charge. We can do this only one time per customer.
Just before driving your order to the post office we email your tracking number. Until it has been scanned in at the post office, your tracking number will not be trackable on the Canada Post website. So please wait until the end of the day for your tracking number to appear correctly.
If you do not get your package 2 days after the expected arrival date, let us know and we will file a trace with Canada Post. If a trace is filed, Canada Post will conduct an investigation (which can take 5 business days to complete). If they can locate the package, they will ship it to you and you’ll get it a few days later. If it’s deemed “unrecoverable”, we will replace your order free of charge. We can do this only one time per customer.
Unfortunately, we experience much higher % of postal thefts when shipping to Northern Quebec and Nunavut. We cannot offer any delivery guarantees if you live in these areas and you will be ordering at your own risk. This means you will not receive a replacement package or refund if your package is lost or stolen.
Our packing times are based on when you place your order. If your order is placed before 11:00am between Mon-Fri we will pack and ship your order that same day, or next business day. We do not pack on weekends and Statutory holidays in Canada.